Axitech Newsletter
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Repair Conditions
1.1 These terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian customers of Axitech products).
1.2 Unless expressly agreed otherwise, the applicability of other terms and conditions is excluded.
1.3 The terms and conditions on Axitech's websites are the current terms and conditions. The conditions printed on this sheet may differ due to changes made after this sheet was printed.
1.4 Devices are considered the property and responsibility of the person presenting the device to Axitech for repair. Axitech is not responsible for finding out the rightful owner of a device brought in and assumes the customer is sincere. Consequently, the full responsibility of all consequences of bringing in a device for repair at Axitech is to be recovered from this person.
1.5 Axitech may use third parties for some repairs.
1.6 Axitech is not responsible for non-legitimate software and is not required to offer support for it, but may offer a suggestion for legitimate purchase of the software.
2.1 The prices on Axitech's websites are the current prices. Afgedrukte prijzen kunnen daarvan afwijken vanwege prijswijzigingen die na het drukken van zijn doorgevoerd.
2.2 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.
2.3 All prices include VAT and cost of service hours and materials, excluding cost of transportation, shipping and legal fees unless otherwise stated.
2.4 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.
2.5 If additional damage is noticed during the repair procedure, in agreement with the customer, it can also be repaired at an additional cost above the agreed price in the quotation.
3.1 Payment shall be made in cash, by bank or giro, credit card or online banking on terms further set out on the websites and in the catalogs.
3.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.
3.3 In appropriate cases, Axitech reserves the right not to accept a method of payment proposed by the client. In this case, this will be communicated and the repair will be carried out after prepayment.
3.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.
3.5 Prepayment is only possible in cash, by bank or giro transfer.
3.6 After exceeding a payment term, the customer owes the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100, -. Axitech may then suspend fulfilment of its obligations or dissolve the agreement.
3.7 The full amount must already be paid when the customer picks up their device when repair operations have already been performed, but before the repair is completed. The customer may return at a later time for completion of the repair.
4.1 Axitech guarantees the quality of the hardware repair services it provides for twelve months from the release of the repaired device. Software and software repairs are not covered by warranty.
4.2 Pursuant to a validly exercised warranty claim, the customer is entitled to a free repair or free replacement (at Axitech's option) of the repaired part, except where this would be impossible or disproportionate.
4.3 This warranty does not apply if:
• it involves software and/or software repairs
• it concerns remote assistance
• the item or device was inadequately protected from shipping damage when returned;
• attempted repair by customer or third party;
• modifications have been made to the repair or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.
5.1 Collection of repaired and non-repaired devices must be done within a period of 4 working weeks after sending the collection notification.
5.2 Notifications are done through the communication method agreed upon when the device is handed over for repair. The communication method is by default by SMS to a phone number provided by the customer. This method of communication may also be by registered mail or electronic mail, as determined at the time the device is issued for repair. Any costs associated with these methods of communication will be charged to the customer.
5.3 On the day of repair or non-repair, a collection notification is sent to the customer to pick up the device. If the device is not picked up by the fourth Friday following the day of the initial notification, a destruction alert notification will be sent. This destruction warning stipulates the final date for collection of the device, and an additional €10 administrative storage cost per working week will be charged as soon as this destruction warning is sent. Indien het apparaat niet opgehaald wordt voor de dertiende dag volgende op de dag van de eerste notificatie verzaakt de eigenaar van het apparaat zich aan de eigendomsrechten op het apparaat en wordt het apparaat onherroepelijk eigendom van Axitech.
5.4 Axitech is irrevocably authorized without notice of default to retain repaired and unrepaired devices if full payment of the established repair and storage default charges is not made.
5.5 The customer is responsible for maintaining contact with Axitech regarding repairs. Axitech can never be held responsible for not receiving notifications.
6.1 Persoonlijke gegevens worden in het klantensysteem van Axitech opgeslagen om de herstellingen te verwerken. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.
6.2 When Axitech provides data to third parties for the performance of tasks in the context of activities described under 6.1, privacy will remain guaranteed.
6.3 If personal or login information is required to properly perform a repair, the customer must provide it. The repair begins only after these have been correctly handed over.
7.1 Axitech's liability with respect to the sale and provision of repair services is expressly limited to the warranty regulated under Article 4.
7.2 Axitech is not liable for (technical) advice it provides, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of products.
7.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.
7.4 Repair times listed are estimates only. Axitech will always attempt to complete the repair in the stated time, but is not liable if it fails to do so.
8.1 At the latest when the agreement is concluded, these general terms and conditions shall be offered to the customer by Axitech, electronically or otherwise. It is the customer's responsibility to print out or save the terms and conditions if required.
8.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main features of the services, including price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the period of validity of the offer (if applicable)
9.1 Disputes will be resolved by mutual agreement whenever possible.
9.2 These terms of repair are governed by Belgian law and all disputes shall be heard by the court based on the location of Axitech's registered office.
10.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
10.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.
10.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.
10.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
